Drive DeVilbiss Scout 12 Amp Mobility Scooter Review

This mini scooter offers an effortless driving experience with delta bar steering, catering to those with limited dexterity. It is customizable with interchangeable body panels and designed for comfort with a height-adjustable swivel seat, adjustable tiller, and flip-up armrests. The scooter is easily portable, fitting in a car trunk when disassembled, and includes safety features such as an electromagnetic brake system, puncture-proof tires, and an anti-roll back safety device.

Review Details

I recently purchased a mobility scooter from this supplier and overall, my experience has been positive. The scooter arrived promptly, within two days of placing the order. Although there was a minor issue with a cracked power indicator gauge, the supplier’s customer service, particularly Lee, was exceptional in resolving the problem by sending a replacement gauge the next day.

The scooter itself is a great value for money and performs well. However, it is important to note that unpacking and assembly require some strength and lifting ability. If you’re unable to lift the various parts, make sure you have a suitable place to charge the battery indoors.

Unfortunately, not all customers have had the same positive experience. Some reported issues with the seat and steering wheel, which could potentially lead to accidents. It is essential to address these concerns and ensure customer satisfaction.

Other users have mentioned the scooter’s bolt fixings may loosen during travel due to vibration. It is important to check all fixings before use to avoid any issues.

Lastly, a German customer praised the scooter but noted that it comes with an English charger, requiring an adapter or replacement for use in Europe. Overall, the scooter has received mixed reviews, but the supplier’s customer service, especially Lee, has been highly praised for their dedication to resolving issues.

Summary

In conclusion, the mobility scooter has received mixed reviews. On the positive side, it offers quick delivery, easy usage, adjustable speed, and a regained sense of independence for users. Additionally, some customers have reported fantastic value for money and excellent customer service.

However, there are some concerns that should be considered before purchasing this product. It is heavy and requires a certain level of strength for assembly and disassembly. There are also reported issues with the seat and steering wheel, leading to potential safety concerns. Customer service experiences have been inconsistent, and some users have encountered problems with the scooter’s performance and durability.

It is crucial to weigh the pros and cons, as well as consider the varied customer experiences, before deciding if this mobility scooter is the right choice for your needs.